Let’s talk about how most people envision telecom expense and their budget. They get their bills and someone approves them for payment then they are off to the Accounts Payable department for payment. Most business aren’t aware that there could be many ways to reduce their expense (without carrier changes required) since everything appears to work correctly and nothing jumps out when they do look at their telecom bills. When looking at the telecom budget the CFO may call the provider and ask about contracts and rates, as these are the biggest ways to affect the budget or bottom line quickly (they think). We telecom auditors are of a different mindset. We have been auditing and investigating bills for years, and we know, based upon experience what works, and what doesn’t. Barbara Clements, President and founder of Auditel Inc. says “For over twenty five years we have focused on telephone and telecom expense management projects. We have seen how companies change providers, an